Refund Policy

Refund Policy

If cancellation notice is provided at least one business day prior to the appointment (Monday to Friday, 9:00am – 5:00pm), Avalon will provide a full refund (less an administrative fee of $6.50).

If cancellation notice is provided on the same day as the appointment, no refund will be provided, but Avalon will rebook your test for a later date.

If you want to switch from a PCR to a Rapid test, or from a Rapid to PCR test, please proceed to www.avalonlabs.ca and book the appropriate test.  Once your new test booking confirmation is received, please contact us and we will cancel the previous appointment and provide a full refund of the original booking.

You can cancel your booking by contacting:

covid@avalonlaboratories.ca

or by calling (709) 726-9345 ext. 2.